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    Tuesday, 23 April 2013

    (Freshers/Experience) Walk-In Interview IBM Hiring IT Helpdesk - Technical Service Representative (Voice Process) From 24th to 28th April 2013 at Hyderabad/Secunderabad/Bangalore

    Career Info:-

    Company Name: IBM India Pvt. Ltd.

    Company Website:

    Job Location: Hyderabad/Bangalore/Secunderabad

    Job Role: IT Helpdesk - Technical Service representative (100% voice process)

    Job Experience: Freshers, 0-5 Years

    Job Eligibility: Any Graduate (10+2+3), Diploma Holders (12+3)

    Job Summary:

    Bachelor's Degree/Diploma.

    Fluency in Communications Skills (both spoken and written)/soft skills.

    Job Description:

    Date-24th April to 28th April, Starting Time: 10:00 AM

    Designation: Technical Voice Support Event on 24th, 25th, 26th, 27th & 28th Apr 13

    ***Kindly Ignore if you have attended interview in last 3 months.***


    We have short listed your profile for Technical Service representative position with IBM & you may refer your friends also who suits the requirement.

    JOINING LOCATION: Bangalore/Hyderabad.

    JOB ROLE: IT Helpdesk - Technical Service representative (100% voice process).

    Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

    The job will require you to handle inbound calls/emails/chats regarding technical issues for end users. 

    Remote Infrastructure support delivery.

    perform problem cause analysis.

    Resolve routine customer problem.

    Ability to Identify Opportunity & Implement Process Improvements.

    Has technical experience and skills in the areas of problem determination, creativity and analysis. 

    Ability to meet a set of defined account agent productivity measurements.


    Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.

    Browser Support - Internet Explorer. 

    Strong computer skills required.

    Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.

    Excellent oral and written communication skills. 

    Excellent customer service orientation.

    Neutral accent


    working in shifts is a mandate.

    Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.

    Shifts will 24x7 in nature and can vary depending on geographies supported.

    Ability to identify basic hardware parts and aware of basic hardware concepts 

    User level familiarity with at least one e-mail client - Outlook, Notes etc.. 

    Skilled in commercially standard software applications and major desktop operating systems. 

    Awareness of basic networking concepts and technologies. 

    Questioning skills /probing skills, as relevant to the issue and level of the caller.


    Group discussion - Technical Interview - Communication Assessment round


    (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)

    Hard copy of the interview invite (this email).

    Hard copy of the resume.

    Photocopy of current organization offer letter.

    Photocopy of previous organizations reliving letter.

    Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.

    Photocopy of latest 3 months pay slips.

    One passport size Photograph.

    Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried).

    This could be your Passport OR PAN card OR Driving license or Voter ID.

    All semesters/year mark sheets.

    Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered).

    Number of positions: Open

    Candidates who have attended the interview in the past 3 months should not appear for the interview.

    CTC: Will be disclosed to the selected candidates by the manager.

    ***This role is not into BPO domain.***

    Interested Please come to below address

    ***Kindly note the below timings very carefully before you could walk-in***

    ***Candidates who have attended the interview in the past 3 months should not appear for the interview.***

    *Selection of the candidates is at the sole discretion of IBM Recruitment Team*

    Walk-In Interview On 24th to 28th April 2013 Timings: 10:00 AM onwards.



    IBM India Pvt. Ltd,
    SA 1, Opp to Jal Bhavan,
    Banerghatta Road,

    (Only On Saturday 27th & On Sunday 28th Apr 13 btw 10am to 1pm)


    IBM India Pvt. Ltd,
    G1 Manyatta Tech Park,
    Nagwara Post,
    Hebbal outer ring road,

    (Only On 24th, 25th, 26th & 27th April 2013 btw 12pm to 4pm)


    IBM India Pvt. Ltd,
    3B, Mindspace, Madhapur,
    HiTech City, Hyderabad

    (Only On 24th, 25th, 26th & 27th April 2013 btw 12pm to 4pm)

    Contact Person: A Deepak Kumar/Arun

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