Company Name: Microsoft
Company Website: www.microsoft.com
Job Location: Bangalore
Job Role: Exchange Server-Support Engineer
Job Experience: Freshers, 0-5 Years
Job Eligibility: BE/BTech/ME/MTech/MCA Graduates
Candidate should be a BE/BTech/ME/MTech/MCA Graduates from a recognized university.
Experience of Exchange Server (2003 or 2007 or 2010) with active directory.
Designing Implementation and Administration of MS Exchange server 2003 or 2007 or 2010.
Migration from Exchange 2003 to Exchange 2007 & Exchange 2010.
Good General Administration Concepts.
Backup and disaster recovery.
Routing/ Mail Flow and Set up Installation concepts.
Troubleshoot issues both at the client (Microsoft outlook) and server side.
Critical Exposure areas:
1) Experience on Exchange Server.
2) General Administration Concepts.
3) Trouble shooting skills.
Reporting to: Team Manager
The position requires working in EVENING / NIGHT SHIFTS and provides VOICE- BASED SUPPORT.
The EMS Support team will be responsible for delivering Exchange Server support for all Microsoft customers.
Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
They will effectively manage cases and sub- cases to ensure timely and high quality communication with customers and resolution of all issues.
Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base.
Excellent Communication skills.