Company Name: Replicon
Company Website: www.replicon.com
Job Location: Bangalore
Job Role: Product Support Associate
Job Experience: Freshers
Job Eligibility: Any Graduates
Candidate should be a Any Graduates from a recognized university.
No. Of Openings: 4
Trouble shooting skills are a must.
Excellent written and oral communication skills.
Demonstrated superior customer service skills.
Shift Timings - North American Shift - 6 PM – 4 AM.
The Product Support Associate will be working as part of a growing and hardworking team.
The ideal candidate will be able to resolve Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon, while remaining positive and upbeat.
Provide pleasant and professional customer service and technical support to current and potential customers of Replicon’s product suite and related environment via telephone, FTP, remote dial-up connections and email.
Excellent Communication skills.