Company Name: Barclays
Company Website: www.group.barclays.com
Job Location: Chennai
Job Role: Process Advisor
Job Experience: Freshers, 0-2 Years
Job Eligibility: Any Graduate
Candidate should be a Any Graduate from a recognized university.
0-24 months of relevant experience.
Graduate in any discipline (Fresher are also eligible).
Experience of working in a customer facing service environment.
Flexibility in hours of work and ability to work changing shifts patterns.
Experience of working in BPO/KPO.
Familiarity with procedures, policies, products and services of a financial organisation.
Knowledge of related risk and audits.
Ability to work within deadlines/customer demand.
Prior experience in International Trade Operations with basic working knowledge of relevant Trade Product(s) and basic understanding of relevant ICC rule(s).
Effective communication, including questioning skills.
Ability to work independently or as part of a team.
Achieving high standards and delivering results with accuracy and attention to detail.
MS Office Applications (preferably, Excel, word & PowerPoint).
Ability to comprehend given set of instructions by combining analysis and judgement and apply the same for day to day transaction processing.
Process transactions in accordance to approved process and procedures, international regulations (Standard banking practises and ICC Rules) and within pre-agreed service levels and with speed and accuracy.
Adhere to quality control discipline, procedures and checks at all times.
Day to day query resolution, with upward escalation of more complex queries to the management team.
Report issues and concerns as soon as possible to seniors/team leaders/managers etc in time and with complete information, in which effort is made to prevent or limit possible damage.
Assist team manager in administration of the section, including organizing workflow, queue management & query resolution.
Involved in the retrieval and distribution of information, either on paper or any other electronic medium.
Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self performance reviews.
Thorough solution of queries & identify improvements to processes.
Provide advice, guidance & training to new processing staff.
Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions.
Identify and investigate problems specific to their area of expertise and recommend remedial action.
Meet the productivity target established for the profile. Share workload with the other team members within the unit at all times.
Ensure accurate tracking and reporting of WIP errors, conduct WIP error analysis and assist others in the team to reduce WIP errors.
To accurately record and update all applications and spreadsheets daily and ensure a summary of events accurately reflect status of workload.
Maintain and develop knowledge base by keeping up to date with changes to controls & Checks.
Good Knowledge of risk awareness, knowledge of risk/audit disciplines and controls.
Excellent Communication skills.