Company Name: Bechtel
Company Website: www.bechtel.com
Job Location: New Delhi
Job Role: IT Service Center Analyst
Job Experience: Freshers
Job Eligibility: Bachelor's Degree Graduates
Candidate should be a Bachelor's Degree Graduates from a recognized university.
Experience - MCIPT, CCNA and A++ certified.
Requires experience with standard hardware, software, operating systems, and database technologies.
Some technical experience with techniques and methods of troubleshooting end-user problems including the setup and support of software and hardware.
Must have a good understanding of client server principles.
Knowledge of basic networking technologies and principles.
Understanding of network security including public key infrastructure and encryption technologies a plus.
Experience with vendor relations with knowledge of vendor support systems and software licensing procedures.
Requires strong customer problem solving and end-user support skills in applications setup and support.
Ability to incorporate "Lessons Learned" approach into revised work processes.
Excellent customer service skills are required.
Must have exceptional oral and written communication skills and the ability to document in written format technical processes in a timely manner.
Must have the ability to work in a demanding environment with multiple priorities.
Rotating weekend work will be necessary in order to support a 24x7 global delivery model.
Will be part of a global support operations group “virtual team” with peers from the major Bechtel offices.
Provides hardware, software and/or network installation and problem resolution support for automation equipment.
Provides first line problem identification and/or resolution.
Provides instructions to peers or customers as needed.
Performs network server administration functions as needed.
Performs other special projects as assigned.
Provides professional first-level Help Desk Support to internal users.
Responsibilities include first-level troubleshooting of hardware, software and operating system problems, tracking of issues and solutions, and issue escalation when appropriate.
Must have excellent hands on experience with Microsoft Windows XP/7 operating system, as well as troubleshooting experience on the current Microsoft Office 2010 suite of products.
MCDST for XP, or MCITP for Windows 7, or equivalent expected as a minimum competency.
Front Range HEAT or ITSM helpdesk experience is desirable.
Excellent customer service and team player skills are a must.
Will assist with statistical reporting, managing file transfers and the recording and maintenance of hardware, software, and licensing inventory.
Interaction with all internal departments, outside support staff, consultants and material vendors.
Excellent English written and verbal communication skills are required.
All applicants must have the right to work and remain in India.
Excellent Communication skills.