Company Name: BMC Software
Company Website: www.bmc.com
Job Location: Pune
Job Role: Technical Support Analyst
Job Experience: Freshers
Job Eligibility: BE/BTech Degree Graduates
Candidate should be a BE/BTech Degree Graduates from a recognized university.
Requires a BS degree or equivalent experience in diagnosing and troubleshooting electronic systems and/or customer service on computer systems and in programming software for systems and/or applications.
Respond to and resolve all customer inquiries (via phone, e-mail, web).
Maintain high level of customer satisfaction.
Maintain clear and concise ticket documentation with all required data and fields.
Escalate service requests and issues appropriately.
Exercise independent thought within defined procedures and practices.
Manage priorities and act on factors that create priorities.
Prepare for and support new products within technical area.
Generate Knowledge Base entries.
Excellent Communication skills.