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    Saturday, 28 June 2014

    CGI Hiring "Associate System Engineer" For Freshers B.E/B.Tech/MCA/Other Graduates, Bangalore On June 2014


    CGI Hiring "Associate System Engineer" For Freshers B.E/B.Tech/MCA/Other Graduates, Bangalore On June 2014

    Career Info:-

    Company Name: CGI

    Company Website: www.cgi.com

    Company Website: CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

    This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

    We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
    Job Location: Bangalore

    Job Role: Associate System Engineer

    Job Experience: Freshers, 0-3 Years Experience

    Job Eligibility: B.E/B.Tech/MCA/Other Graduates

    Job Summary:

    Candidate should have done B.E/B.Tech/MCA/Other Graduates  from any recognized university.

    Respond to requests for technical assistance, research reported incidents using available information resources

    The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).

    Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues

    Log all service desk contacts within the incident management tool

    Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures

    Assign non-resolved incidents or service requests to the appropriate support team

    Proper assignment of tickets (ticket coding and ‘assign to' groups)

    Ticket Follow-Up: Daily monitoring and action of individual queues

    Identify and escalate incidents requiring urgent attention and action

    Stay current with system information, changes and updates

    Adherence to schedule / compliance for attendance

    May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.

    Compliance for CGI IS/IT Policy and well as CGI Code of Ethics

    Job Skills:

    Excellent Communication skills.

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